Food Tourism in Action: How a Highland Bakery Invests in Staff to Succeed

Developing a skilled a vibrant workforce is one of the key aims of the recently-launched Food Tourism Scotland action plan. A local, independent Highland bakery shows how developing and retaining staff,
often difficult in a remote area, is key to its success.

Bad Girl Bakery (Muir of Ord, just north of Inverness), run by Jeni and Douglas Hardie, specialises in handmade, short shelf life, high -quality cakes, focusing on local, seasonal ingredients, unusual flavour combinations and textures.

Within two months of opening in early 2017, they’d already expanded their premises and are poised to do so again. Winning the Highlands & Islands Food & Drink Awards Business Growth Award recently recognised their success in their wholesale market, supplying clients such as the Caledonian Sleeper (SERCO), Scottish Canals venues and National Trust for Scotland (NTS). A significant order with the latter, which saw the business supplying all NTS properties in the north west, was a boost.

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